We ship the goods according to the shipping method you have chosen. The price indicated during the purchase process is the cost of a standard delivery service to the location you provided. However, this is an indicative price at that stage. We offer delivery for orders starting from CHF 99,-.
Once you selected all the products you want to purchase, their final weight will be calculated and determine the final price which you will need to agree to pay at the checkout. Higher the weight of the shipment, higher will be the cost of its delivery.
We ask you to return items only after contacting our customer service via the contact form. Once we receive it, we will contact you as soon as possible.
If you have received a product that does not match your order, we ask you to contact us to describe the issue. Note that you can only return the items that have intact product packaging and have not been opened.
If the product matches your order but you discovered an issue with it after opening, please contact us immediately and share the pictures of the product that show the issue. We need this information to address the problem with our suppliers and determine next steps.