Delivery

We ship merchandise according to the selected shipping method. The price indicated during the purchase process reflects the cost of standard home delivery. We offer free delivery for orders over CHF 99.

Once you have selected all the products in your cart, the final shipping price is calculated based on the total weight. The shipping cost directly depends on the weight of the items in your cart.

Shipments are handled by our two partners, La Poste and Planzer, from Switzerland. You do not have the option to choose the service provider. The shipping method depends on various factors such as weight, number of shipments, etc.

These companies are continually investing in reducing CO2 emissions. Packages are transported to major cities in Switzerland by rail.

Please ensure that you complete the delivery and billing address carefully. Our platform is directly connected via API to La Poste and Planzer.

Returns

Please contact our customer service team via the contact form before returning any products. We will review your request and get back to you as soon as possible.

We do not offer product exchanges or modifications to orders once they have been processed. Returns are accepted only if the delivered product does not match the order, is damaged, or is defective.

In these cases, we will cover the return shipping costs and arrange for either a replacement or a refund of the affected product.

Products ordered by mistake or for which the customer simply wishes to choose a different item cannot be returned or exchanged, even if the original packaging is intact and unopened.

Packaging

We receive a considerable amount of cardboard boxes from our suppliers. Instead of recycling them immediately, we prefer to reuse them for our shipments, thus reducing our environmental impact. This also helps to lower shipping costs.