Customer Service

Contact us if you have any questions. We are happy to help.

You can contact us by e-mail through this web contact form.

Once we receive your question, we will do our best to answer you as soon as possible.

Status of you order.

Please note that you can follow the status of your order through your account on our website. Once you placed an order, you will receive your order’s confirmation. You will further receive notifications updating you on the status as we process your order.

Which payment methods are accepted by 7-bio?

We accept credit card, bank transfer or PayPal payments. Your basket will be shipped as soon as we receive the money on our bank account

How long will delivery take?

The standard delivery time is around 2-4 working days.

How secure are my payments to 7-bio?

Our service provider for secure payments is Stripe.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.

See more details about Stripe here.

Do I receive an invoice for my order?

Yes, when you receive your order’s confirmation by e-mail, it includes your invoice.

My coupon doesn't work?

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