FAQs
We will find the most frequent questions of our customers, if you have any other questions, do not hesitate to submit them via contact form
You can ask us via the contact form, and we will inform you of the availability of the products.
We can also add products that are not yet on the site.
We do not always have the quantity of products in stock. In this case, there may be a maximum delay of 2-3 weeks.
Please do not hesitate to contact us if you require any further information.
The delivery time for pre-orders is approximately 1 month. Pre-order products must be ordered separately. You will not be able to add pre-order products to a basket that contains products in stock and vice versa.
Once the order has been placed, it is in principle not possible to cancel it, we nevertheless invite you to make a request by email.
Pre-orders are generally subject to a minimum unit. The expiry date is generally long.
Shipments intended for the European Union are delivered from France. Swiss customers have to use the dedicated 7-bio.ch website unless they wish to deliver to an address in the European Union.
Most of the products on the site have a “best before” date.
This should not be confused with fresh products with a best-before date. The best-before date is a date indicated on food products, after which consumption is not recommended for health safety reasons. It is generally applied to perishable products such as meat, fish, dairy products, etc. The best-before date is legal and mandatory for certain foods.
It is different from the UBD (Best Before Date), which indicates the date until which the product retains its optimal taste and nutritional properties, but can be safely consumed after this date in many cases.
As a result, they can be sold beyond this date, but for quality reasons we prefer to donate them to charities (Partage).
We select only products from suppliers recognized by the European Union and / or by Switzerland. As a distributor/importer in Switzerland, we are audited by an inspection body which ensures that the products we sell comply with the DEFR Ordinance on Organic Agriculture 910.181.
Our activity as an organic importer in Switzerland is also certified according to the Swiss Ordinance on Organic Agriculture (910.18) by the independent body ProCert.