We will find the most frequent questions of our customers, if you have any other questions, do not hesitate to submit them via contact form
Product descriptions are provided by our suppliers. We do our best to reflect relevant information. In case of allergies, we recommend that you ask for the supplier’s technical data sheet or check for possible cross-contamination in the manufacturing process.
No, we apply filters only when the information seems to be relevant and useful. For example, it makes sense to specify that Quinoa is a Vegan product. Also, it is useful to make distinction between vegan Bolognese sauce and the one that contains minced meat.
The delivery time for pre-orders is approximately 1 month. Pre-order products must be ordered separately. You will not be able to add pre-order products to a basket that contains products in stock and vice versa.
Once the order has been placed, it is in principle not possible to cancel it, we nevertheless invite you to make a request by email.
Pre-orders are generally subject to a minimum unit. The expiry date is generally long.
Shipments intended for the European Union are delivered from France. Swiss customers have to use the dedicated 7-bio.ch website unless they wish to deliver to an address in the European Union.
You can manage these lists directly from your customer account. The wishlist is simply a link to the products you buy frequently.
The waitlist allows you to subscribe to products that are not currently in stock, in order to receive a notification by email as soon as the product is again available. You are free to buy the product, or to ignore the message. When the product will be unavailable again, you will have to subscribe ones again to the waitlist, if you wish to be informed.
Organic food means good quality products. But obviously some products may contain a lot of calories. The number of calories that can be consumed each day depends on age, your metabolism, sports activities, etc. We provide you with the information about each product for you to consider and make good use of!
We select only products from suppliers recognized by the European Union and / or by Switzerland. As a distributor/importer in Switzerland, we are audited by an inspection body which ensures that the products we sell comply with the DEFR Ordinance on Organic Agriculture 910.181.
Our activity as an organic importer in Switzerland is also certified according to the Swiss Ordinance on Organic Agriculture (910.18) by the independent body ProCert.