FAQs

We will find the most frequent questions of our customers, if you have any other questions, do not hesitate to submit them via contact form

Are filters and product descriptions reliable?

Product descriptions are provided by our suppliers. We do our best to reflect relevant information. In case of allergies, we recommend that you ask for the supplier’s technical data sheet or check for possible cross-contamination in the manufacturing process.

Does each product have a filter?

No, we apply filters only when the information seems to be relevant and useful. For example, it makes sense to specify that Quinoa is a Vegan product. Also, it is useful to make distinction between vegan Bolognese sauce and the one that contains minced meat.

Why a customer cannot pay customs duties in Europe and Switzerland?

Shipments intended for the European Union are delivered from France. Swiss customers have to use the dedicated 7-bio.ch website unless they wish to deliver to an address in the European Union.

What is the difference between wishlist and waitlist?

You can manage these lists directly from your customer account. The wishlist is simply a link to the products you buy frequently.

The waitlist allows you to subscribe to products that are not currently in stock, in order to receive a notification by email as soon as the product is again available. You are free to buy the product, or to ignore the message. When the product will be unavailable again, you will have to subscribe ones again to the waitlist, if you wish to be informed.

Does eating organic food help stay in good shape?

Organic food means good quality products. But obviously some products may contain a lot of calories. The number of calories that can be consumed each day depends on age, your metabolism, sports activities, etc. We provide you with the information about each product for you to consider and make good use of!

Does our products certified organic?

 

We select only products from suppliers recognized by the European Union and / or by Switzerland. As a distributor/importer in Switzerland, we are audited by an inspection body which ensures that the products we sell comply with the DEFR Ordinance on Organic Agriculture 910.181.

Our activity as an organic importer in Switzerland is also certified according to the Swiss Ordinance on Organic Agriculture (910.18) by the independent body ProCert.